CSR/Dispatcher

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of...