Corporate Support Analyst

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Corporate IT Support/Help Desk Analyst in Lexington Park, MD. The selected applicant will be responsible for:

• Effective use of Help Desk tracking and ticketing system(s)
• Effective verbal and written communication
• Maintaining professional relationship with all customers and clients in a very busy call center environment
• Providing technical support by responding to and resolving end-user problems
• Installation and configuration of new workstations, peripheral equipment, and software
• Documenting internal procedures
• Assisting with onboarding of new users
...

· Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator.

· Provide rapid and customer focused support as required by goals.

· Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person.)

· Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations. This includes logistical work between corporate departments as well as the maintenance of the hardware inventory system.

· Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate. Ability to create automations or create efficiencies will be critical for this role.

· Stay ahead of industry trends and new and improved processes and systems

· Coordinate implementation of...