Contact Center Tier 2 Agent
J.W. Pepper & Son, Inc.
Exton, pennsylvania
Company Overview:
Join our dynamic team and be a part of a company that values exceptional customer service and innovation. J.W. Pepper is the world’s largest sheet music retailer and supports directors, composers, and musicians all over the globe. Founded in 1876, J.W. Pepper has fostered tremendous market presence, customer loyalty, and brand awareness during our 148 years of service to the music industry. We are seeking a dedicated and detail-oriented Contact Center Tier 2 Agent to support our customer service team and ensure a seamless experience for our customers.
Job Description:
As a Contact Center Tier 2 Agent, you will play a critical role in supporting our Tier 1 staff by handling more complex customer inquiries and escalated issues via phone and email. You will also manage various operational tasks, including monitoring order queues to ensure accuracy and timely processing. This role is ideal for someone who is...