Contact Center Team Lead

Do you want to be a nurse leader responsible for the growth and mentorship of a skilled team of triage nurses? We are looking for exceptional, intelligent, and quality centered nurses who can set the example for after-hours triage for our growing team of nurses. If this describes you, join us!

Overview:

The Triage Nurse Team Lead is responsible for the performance of all nurses on their assigned team. The Team Lead is a supervisory position supporting, coaching, developing and ensuring the daily operations and successful performance of their team of nurses. The Team Lead is required to be a registered nurse with triage experience, have excellent attention to detail, have strong communication skills, and serve as a role model for the IntellaTriage Way and our procedures. This is a full-time role that will report to the Director of Clinical Operations.

IntellaTriage’s mission is to act as an extension of each...

SmartFinancial is a leading insurance marketplace serving the needs of customers across all 50 states. We are a growing technology company on a mission to simplify the insurance-buying experience with a transparent insurance-technology platform that matches shoppers with the right insurance carrier products.

We are seeking a highly motivated, performance-driven individual to work as a Team Lead in our growing Columbus downtown-based call center. The Contact Center Team Lead will prepare, motivate, and coach their staff members to provide excellent service to our consumers while meeting performance metric targets in a highly production-oriented onsite call center environment. This Team Lead will analyze performance behaviors on a daily basis, ensure call quality standards are met, manage personnel decisions, assist with hiring and training efforts, oversee the progressive discipline process, enforce company policies, and ensure that the company...