Contact Center Supervisor

DATAMARK, Inc. is currently seeking a dedicated and experienced Contact Center Supervisor to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Supervisor will play a vital role in overseeing the day-to-day operations of our contact center and ensuring exceptional customer service.

In this role, the Contact Center Supervisor will be responsible for supervising a team of contact center representatives, monitoring performance, coaching and providing feedback, and ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met. They will also handle escalated customer inquiries or complaints and collaborate with other departments to improve processes and enhance customer satisfaction. The Contact Center Supervisor will report to the Contact Center Manager and work closely with them to achieve organizational...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  

Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

NOTE: This is a remote position; however, you must reside within 50 miles of zip code 25405

Duties:  

• Participate in efforts to improve overall performance 
• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 
• Quality assurance 
• Performance management 
• Reinforce training and coaching contact center agents 
• Direct customer support, when needed 

• Engage with client...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  

Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

NOTE: This is a remote position; however, you must reside within 50 miles of zip code 25405

Duties:  

• Participate in efforts to improve overall performance 
• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 
• Quality assurance 
• Performance management 
• Reinforce training and coaching contact center agents 
• Direct customer support, when needed 

• Engage with client...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  

Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

NOTE: This is a remote position; however, you must reside within 50 miles of zip code 84148

Duties:  

• Participate in efforts to improve overall performance 
• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 
• Quality assurance 
• Performance management 
• Reinforce training and coaching contact center agents 
• Direct customer support, when needed 

• Engage with client and...

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  

Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

NOTE: This is a remote position; however, you must reside within 50 miles of zip code 23667

Duties:  

• Participate in efforts to improve overall performance 
• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 
• Quality assurance 
• Performance management 
• Reinforce training and coaching contact center agents 
• Direct customer support, when needed 

• Engage with...

Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support.  They will continue to support agents after training by monitoring their progress, reviewing agent’s unavailable status, and providing with ongoing coaching opportunities to meet Contact Center KPI’s (80/20 – 5% abandoned rate)

Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate.

Requirements

- Provide excellent customer service

- Schedule weekly/bi-weekly meetings

- Ability to multi-task in a fast-pace environment

- Must be able to work in a flexible schedule as needed

- Listen to calls to ensure Call Quality Standards are met

- Complete IT escalation cases and daily call monitoring report within 72 hours or less

- Must be ablet to travel during disaster and/or...

DATAMARK, Inc. is currently seeking a dedicated and experienced Contact Center Supervisor to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Supervisor will play a vital role in overseeing the day-to-day operations of our contact center and ensuring exceptional customer service.

In this role, the Contact Center Supervisor will be responsible for supervising a team of contact center representatives, monitoring performance, coaching and providing feedback, and ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met. They will also handle escalated customer inquiries or complaints and collaborate with other departments to improve processes and enhance customer satisfaction. The Contact Center Supervisor will report to the Contact Center Manager and work closely with them to achieve organizational...