Contact Center Specialist I

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

Our partner is looking for a Contact Center Specialist I in Poughkeepsie, NY. The primary function of this role is to interact with members via Contact Center delivery systems, build and enhance member relationships, and identify and recommend solutions to members' financial needs.

Responsibilities:

- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.

- Conduct outbound calls as directed.

- Establish long-term financial relationships with members by identifying needs and recommending solutions, including Business Partners.

- Identify, research, and resolve member issues by providing knowledgeable and professional service. Escalate concerns using appropriate channels if needed.

- Contribute to the attainment of organization, department, and personal...

Our partner is seeking a Contact Center Specialist I in Poughkeepsie, NY. The primary function of this role is to interact with members via Contact Center delivery systems, building and enhancing member relationships by identifying and recommending solutions to their financial needs.

Responsibilities:

• Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.
• Conduct outbound calls as directed.
• Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
• Identify, research, and resolve member issues by providing knowledgeable and professional service; escalate concerns using the appropriate channels if needed.
• Contribute to the attainment of organization,...