Contact Center Associate - Temp Contractor

Simpluris is seeking to hire a temporary contractor to work as a Contact Center Associate within our Operations department in our Oviedo, FL office. You will report to the Contact Center Supervisor and will be responsible for answering inquiries through a variety of media on a diverse client portfolio.

Requirements

Job Summary

• Handle incoming calls/emails and written correspondence from class members in accordance with company guidelines and protocols.
• Adhere to scheduled call center shifts to ensure that all calls are answered during business operating hours.
• Read and understand current cases to provide accurate information to class members regarding general case information, class member’s legal rights and options, case deadlines and dates.
• Answer all correspondence with a high level of accuracy while providing exceptional customer service.
• Effectively use training materials and follow company...