Client Support Analyst

The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.

Job Functions:

• Troubleshoot, resolve and respond to client questions received via phone and e-mail
• Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
• Display teamwork with Senior Client Support Analysts and other departments
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
• Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
• Provide training on...