Client Service Manager Lead

We are seeking a highly motivated and experienced Client Service Manager Lead to join our dynamic team. This role is crucial in ensuring the success of our client service team and contributing to overall client satisfaction.

Duties and Responsibilities

• Act as the first-level escalation point for your assigned teams.
• Communicate any escalated issues or conflicts to the Senior Account Manager (Sr. AM) for resolution.
• Effectively handle and resolve client issues, providing guidance and support to team members.
• Work closely with the team's ZOHO to ensure that performance targets and service level agreements are met.
• Collaborate on strategies to enhance team efficiency and effectiveness in meeting client needs.
• Contribute to new hire training programs, ensuring comprehensive onboarding for all team members.
• Assist in the creation and maintenance of Standard Operating Procedures (SOPs) as needed.
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