Client Growth Associate

As a Client Growth Associate at Phamily, you are responsible for ensuring that the client is successfully leveraging Phamily to deliver superior care management to their patients. You will serve as the operational point of contact to help clients navigate Phamily’s solutions and services, which can include liaising directly with the Client’s care delivery team such as program managers, practice coordinators, and care managers.

Requirements

You will be helping support the management of a book of business and the development of operational processes. As part of this, you will be helping  to monitor the performance of accounts and coordinate intervention strategies to ensure they meet both client and Phamily success criteria. You will provide guidance and reporting to clients to enable them to make informed decisions. You will also engage the end-users (care managers) to help them get the most out of Phamily. 

The successful...