Client Care Coordinator Remote

Job Summary:

The Client Care Coordinator plays a crucial role in ensuring exceptional customer service and effective client management within the organization. This position involves coordinating client communications, managing client accounts, and providing administrative support to enhance overall client satisfaction and retention.

Responsibilities:

1. Client Relationship Management:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring prompt responses to client concerns.
• Build strong relationships with clients to understand their needs, preferences, and expectations.

• Maintain accurate client records and documentation, including contracts, correspondence, and service agreements.
• Coordinate client meetings, appointments, and follow-up communications.