Full-time
Charlotte Tilbury - Beauty Advisor (Full Time), Nordstrom International
Charlotte Tilbury
Tampa, florida
OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.
MAIN DUTIES AND RESPONSIBILITIES:
- Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Lead by example on personal KPI goals.
- Communicate and manage agreed goals.
- Responsible for being specialist amongst the retail artistry brands.
- Customer Service
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Take every opportunity to extend exceptional customer service beyond the in-store experience.
- Analyze business performance and proactively...