Call Center Trainer (San Antonio, TX)

Team Ivyhill is currently seeking a Trainer for its call center located in San Antonio, Texas. The qualified candidate will:

• Be available to work the 7:45am -4:45pm schedule as a New Hire Training Instructor providing coverage for the Appointing Team.
• Be qualified to teach Phase I (didactic/classroom), Phase II (over-the-shoulder/on the floor), and Phase III (specialty consult) training to all contract personnel at a level of excellence commensurate with training provided to civil service personnel.
• Manage each segment of the New Hire/Trainee In-processing process until receipt of their Common Access Card (CAC).
• Provide input to the weekly Phase I & II Trainee progress reports (each Monday) as appropriate.
• Provide input and follow-up with the Project Administrator (PA) and GS Trainer for Trainee status updates and while navigating any In-Processing hurdle as appropriate.

Duties:

• Ensure Trainees enter...