Call Center Technician

Job Duties and Responsibilities:

•      Cordially answer all calls with established protocol.

•      Schedule patient appointments with appropriate resource provider.

•      Verify all patient information upon each contact with patient, and update information in practice management system.

•      Prepare telephone encounters and messages according to organizational protocols.

•      Schedule appointments appropriately and accurately according to protocols.

•      Provide patients with information regarding documentation requirements prior to visits.

•      Provide patient with information regarding co-pays and fees for services due at time of service.

•      Notify patients of eligibility requirements and...