Call Center Supervisor (Bilingual)

TechOp Solutions is seeking a bilingual individual with excellent communication skills (oral and written), strong reading/writing abilities, and extensive call center supervisory experience to support an exciting opportunity in a federal contact center environment. 

The ideal candidate will have proven leadership skills, experience working with multiple CRM systems, and be a curious and efficient practitioner motivated to succeed in a fast-paced environment, working both independently and as part of a team. 

Duties:

• Collaborates with the call center manager to determine operational strategies, technical specifications and metrics, and contributes to strategic plans. 

• Monitors performance with the objective of improving call center operations, troubleshooting admin and technical issues, and managing the implementation of improvement strategies. 

• Oversee a team of call center operators and...