Call Center Performance Supervisor

.OneTouch Direct has a career opportunity available for a Performance Supervisor in Nashville, TN.

OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self motivated and understand the value of motivating others.

Essential Duties and Responsibilities:

• Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
• Monitoring daily employee...