Call Center Operator (Bilingual)

 TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center.  

The ideal candidates will have experience navigating CRM systems , demonstrate exceptional problem-solving abilities, and thrive in a fast-paced environment. With a strong focus on customer service, they will be dedicated to delivering outstanding support, working both independently and collaboratively as part of a dynamic team. 

Duties:

• Promptly handles call intake and analyses for all phone lines.
• Productively engages with callers to thoroughly understand their concerns, and applies relevant knowledge to assess and address their issues. 

• Conducts database and manual queries as needed to gather information...