Call Center Nurse (Maitland)

Schedule: 9:30-6, 10:30-7

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of...

HIRING NOW! Great set schedule, no weekends! Benefits and 401k included.

Shift time: 8hr shifts: 11:30am-8pm, Mon-Fri

The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products/medications supported by Patient Services. The Patient Services Support Nurse will function as a resource for non-clinical associates who triage inbound calls. The nurse will record patient data and follow regulatory requirements. The nurse will also support various programs and initiatives. This position will be on site for the first week with the opportunity to work from home after that.

*The first 6 weeks of training will require flexibility, and may be scheduled differently than the post training shift time.*

DUTIES AND RESPONSIBILITIES:

• Receives and makes calls to individuals regarding assigned disease states supported by Patient Services
• ...