Full-time
Call Center Manager - In-House
United Placement Group
Bradenton, florida
At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an experienced Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!
Primary Responsibilities and Duties:
- Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.
- Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
- Performance Management: Oversee the call center team to achieve both quantitative and qualitative objectives.
- Product/Service Rollout: Collaborate with cross-functional teams to create rollout plans for new products, services, or...