Call Center Assistant Director - Nashville

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is seeking a dynamic and experienced Call Center Assistant Director to join our team. In this role, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient processes, exceptional customer service, and high productivity.

Responsibilities:

• Assist with the development and implementation of call center strategies and objectives
• Manage and monitor the performance of call center agents, providing coaching and feedback to ensure high quality and productivity
• Analyze call center metrics...