Brand Director (eCommerce Company)

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.

This role acts as a key operations role and will be in the public of Gigabrain

Day to Day Duties:

• Build and maintain long-term relationships with clients.
• Oversee client milestone – Monitor the 30,60,90 day progress of the client

Milestone – Milestone Operations – Brand Management

• Verify pain points are resolved, discover ongoing pain points
• Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
• Recommend improvements to clients’ strategy.
• Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
• Lead your team to drive strategy and pitch new and...