BPO Vendor Manager, Alert Communications

About Alert Communications: 

Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity. 

Summary of Position:

You will work closely with the team to develop a vendor strategy aimed at enhancing our customer experience. In this role, you'll proactively identify opportunities to improve internal processes, workflows, and policies, while managing expectations related to BPO...