Bilingual Dental Patient Service Representative

Performs clerical duties to support the daily business activities of the department.

Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.

Essential Functions

1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and

help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:

Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.

2. Answers telephones, routes call, takes messages and provides routine information to patients

or staff. Responds to all telephone inquiries in a timely and courteous manner.

3. Provides guidance and direction to visitors and patients. Calls for transportation as

necessary.

4. Verifies patient’s demographic and personal information and enters them in the appropriate

EHR program.

5. Verifies insurance...

Performs clerical duties to support the daily business activities of the department.

Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.

Essential Functions

1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and

help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:

Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.

2. Answers telephones, routes call, takes messages and provides routine information to patients

or staff. Responds to all telephone inquiries in a timely and courteous manner.

3. Provides guidance and direction to visitors and patients. Calls for transportation as

necessary.

4. Verifies patient’s demographic and personal information and enters them in the appropriate

EHR program.

5. Verifies insurance...