Bilingual Customer Support Representative

Our partner is looking for a Bilingual Customer Support Representative in Charlottesville, VA. The Bilingual Customer Support Representative (CSR) will act as a liaison, providing product/services information and resolving emerging problems that customers may face with accuracy, efficiency, and empathy.

Responsibilities

• Communicate with customers by phone, email, and chat to provide appropriate solutions and alternatives with follow-ups to ensure resolution.
• Keep records of customer interactions, process customer accounts, and analyze customers' needs.
• Speak to individuals in the education space in an effective and thorough manner.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Update and use a CRM database (e.g., Salesforce).
• Prepare a variety of professional documents for internal and external customers.
• Assist in...