Bilingual Customer Service Specialist

Nextep’s customer service specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our client's questions when they call, email, or chat with us. If you love to work with people, don’t stop until the problem is solved, and are reliable and timely, apply today!

About the role:

• Quite frankly, there is no “typical day” for our customer service team. One minute you could be answering client questions about benefits and the next you could be overseeing the mailroom.
• Our operations support specialists provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats.
• Customer service is key for this role because you’ll spend a good portion of your time helping clients, answering questions, and finding solutions.
• Our customer service specialists start at $45K.

Requirements

About...

Resource Innovations is seeking a Bilingual Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

Resource Innovations (RI) is a women-led energy transformation firm...