Back Office Process Coordinator

Assist in all daily operations aspects of the Toyota Connected Back Office program. Coordinate scheduling, reporting and workflow processes to ensure high service levels. Support the Program Manager, PROs, customers, and client on daily needs and ensure high level of satisfaction. This position has a schedule of 2pm - 11pm, 5 days a week (days are flexible).

PRINCIPAL ACCOUNTABILITIES

• Maintain understanding of the client’s business and program requirements. Meet with clients to determine gaps in education and performance. Present results and strategies during QBR’s and other client updates as needed.
• Ensure all program ACLs are maintained and PRO field mapping is completed as needed.
• Prepare and queue up weekly program schedules and post schedule reminders for PROs. Ensure sufficient coverage to remain within contractual guidelines across all hours.
• Complete all program tracking needed, for example: master PRO...