Associate Director - Customer Experience

Who we are

Datassential is a global food and beverage intelligence platform. By embracing billions of data points and AI, we offer a suite of innovative solutions that empower over 90% of the largest global brands in the food & beverage ecosystem to more effectively develop, market, and sell their products. 

Datassential, headquartered in Chicago, USA, has gained momentum in global markets through its acquisition of CHD Expert (HQ: France) in 2022. Datassential is backed by Spectrum Equity, the same top-tier PE firm that backed GrubHub, bitly, and Headspace. 

We are a remote-first company with opportunities for in-person team and company-based events. Our global team celebrates diverse backgrounds and new perspectives while cultivating expertise in all things food and beverage. Food brings people together, and there's room for everyone at Datassential's table.

Who you are: 

• You believe...

Gadge USA was established in 1993. Our company is a national packaging supply and supply-chain solutions company with an expansive distribution network. We manage packaging portfolios across multiple categories, combined with a scalable service model, which delivers packaging solutions and continuous improvement to our customers.

We are currently recruiting an Associate Director, Customer Experience (CX) Projects, reporting to our VP, Sales and Marketing. In this role, you will be responsible for leading a team of Project Managers and Project Specialists to deliver excellent customer support and product development services to support the sales process. As the central department within the organization, you will have opportunities to collaborate closely with Sales, Sourcing and Account Management. Simultaneously, you will maintain strong ties with Supply Chain, Sales Operations, Creative, Quality, and Finance, enabling you to play a vital...