Associate Client Partner - Core Accounts

Account Management (SMB):

Oversee retention and growth for a book of business of existing SMB clients: 

• Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable
• Identify & build relationships with key champions and leaders across the customer’s organization
• Drive commercial activity including commercial negotiations for your book of business, escalating to leadership where support is needed
• Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
• Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com
• Escalate complex issues (both internal and customer) to leadership 
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely...