Assistant Manager Reservations

About the Role

The Assistant Manager Reservations/Call Center is responsible for promoting learning and enhancing efficiency throughout the department, redefining the daily activity of the supervisory staff, evaluating performance to ensure established KPIs are being met while boosting employee engagement and productivity.

Position Responsibilities

• This position issues comps, but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Assist with producing supervisory job aides and other training material as needed to foster cohesive practices
• Assist with the configuration and ongoing administration of call center technology/software including adjusting reps’ queue call assignments based on skill level and analyzing available system reports to help better manage call flows
• Deploy effective...