Assistant Manager of CX and Retail Operations

CALPAK is seeking an experienced Assistant Manager of Customer Experience and Retail Operations to join our team! The ideal candidate has experience in customer service and/or retail operations, with an excitement for new challenges and a passion for building excellent customer experiences. This role will report to the Sr. Manager of Customer Experience and Retail Operations, and will work closely with colleagues in the retail, digital, marketing, operations, and production departments with a focus on driving customer satisfaction, operational efficiency, and sales growth.

Requirements

Requirements:

• Work closely with the Senior Manager on leveraging workflows, automations, and AI and  implementing new tools or platforms across customer service channels to enhance efficiency within the CX team.
• Support reporting needs to track performance and turn insights into actionable improvements for the CX team to...