Assistant Director - San Antonio

Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift.  Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction.

Assistant Directors must have a strong commitment to and exhibit OneTouch Direct’s Core Values when interacting with internal peers and external business partners.  You’re responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.  Must be flexible to work all hours of the call center including nights and weekends.  

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