Accounting Support Specialist

Company Overview 

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. 

We are a growing, values-led community of 350 employees in the US, UK, and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries. 

Veracross is five product brands in one global tech company: 

• Veracross SIS is a one-person, one-record school management platform 

• Magnus Health provides cloud-based Student Health Record (SHR) solutions 

• Digistorm connects with their communities through Digistorm...

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the...