Account Manager - Social Media

The Account Manager will serve as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will be tasked with building, maintaining, and growing relationships with our most strategic customers (specifically in the area of social media) while also acting as a liaison between those customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions within the allotted budgets. 

Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.

As it pertains to Second Melody, the Account Manager will achieve this in the following ways:

Directing / 5%

• Foster and inspire a deeply collaborative atmosphere and culture
• Maintain quality service and account and project management by establishing and enforcing standards
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● Lead and manage the social media team, ensuring alignment with our goals and objectives.

● Develop and implement comprehensive social media strategies to promote new film releases and other content.

● Oversee the creation, curation, and management of all published content (images, video, written, and audio) across all social media platforms.

● Monitor, listen, and respond to users in a “social” way while cultivating leads and sales.

● Conduct online advocacy and open a stream for cross-promotions.

● Develop and expand community and/or influencer outreach efforts.

● Analyze key metrics and tweak strategies as needed.

● Compile reports for management showing results (ROI).

● Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.

● Demonstrate the ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.

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