Full-time
Account Manager - IT Managed Services & Microsoft Services
Crossfuze
Minneapolis, minnesota
- Serve as the voice of the customer within Crossfuze and represent Crossfuze within assigned customers across both sales and delivery
- Spearhead all assigned customer account management; this includes oversight of customer onboarding, providing analysis, monthly reports, acting on relevant or necessary tasks
- Proactively seek new sales opportunities via designated sales wedges within existing customer base and manage through entire sales process and track them in Crossfuze’s CRM
- Develop new business through effective prospecting such as market research and leveraging existing relationships
- Conduct regular meetings to share monthly and ad-hoc reports utilizing Crossfuze’s ITSM tool and present value-based propositions to drive account growth and partnership
- Review agreed service targets, perform SLA attainment reporting, and review processes
- Monitor SLA compliance and perform ongoing analysis of continuous service improvement...