Account and Onboarding Manager

LibraryIQ seeks a dynamic and passionate Account and Onboarding Manager to support a wide variety of library staff using LibraryIQ performance analytics tools. The Account and Onboarding Manager will lead the LibraryIQ team to ensure customer satisfaction from onboarding to training and ongoing customer service.

The Account and Onboarding Manager will resolve customer issues while proactively improving the customer experience. They will engage users to increase platform use and seek out opportunities to improve the user experience whether through recorded trainings, building marketing emails or presenting at library conferences.

Responsibilities

• Manage team focused on pre and post sales efforts as well as customer service

• Provide regular updates to managers and stakeholders on the status of activities and projects
• Proactively engage with current customers to improve the platform, present on benefits of...