Full-time
316 - Mid-level IT Support Specialist
Next Phase Solutions and Services, Inc.
Columbia, maryland
316 – Mid-level IT Support Specialist
The ideal candidate will have a strong background in providing technical support for network infrastructure, including Cisco network switches and Palo Alto firewalls, as well as experience in laptop setup and image management. As a Mid-Level IT Support Specialist, you will play a key role in maintaining the stability, security, and efficiency of our IT systems and infrastructure to support our organization's operations and business objectives.
Responsibilities:
- Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain network equipment, including Cisco network switches and Palo Alto firewalls, ensuring optimal performance and security.
- Assist with laptop setup, configuration, and deployment, including software installation, user account setup, and device imaging.
- Manage and...