311 Lead Operator

DATAMARK, Inc. is currently seeking a detail-oriented and experienced 311 Lead Operator to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The 311 Lead Operator will play a crucial role in handling incoming calls and managing requests for information and assistance from the public.

In this role, the 311 Lead Operator will be responsible for answering calls, assessing caller needs, and providing accurate and timely information or routing calls to the appropriate department. Initiating the startup process at the beginning of the shift and addressing any and all questions. Supervising and training 311 operators, ensuring that they adhere to established procedures and protocols. They will monitor the quality and accuracy of data entry work, provide feedback and coaching to 311 operators, and identify areas for improvement. The 311 Lead Operator will...