1st Line Product Support Engineer

At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

As a 1st Line Product Support Engineer, you will be the first point of contact for customers experiencing issues with our product. This role involves understanding the customer's problem, troubleshooting it, and either resolving the issue or escalating it to the appropriate team.

We have a 190-strong team and a health and wellbeing package to support you each and every day, alongside plenty of opportunities for growth and development as we all strive to achieve our collective ambition.

Reporting to: IT and Security Team Lead

Working Hours for this role will be in Central Time...