VP of Customer Success in Texas

Leonardo247 is a fast growing SaaS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.

Reporting directly to our COO, the Head of Customer Experience at Leonardo247 will be at the helm of our Customer Success Team. This role involves building, scaling, and leading our Help Desk, Implementation, and Account Management teams ensuring our clients fully realize the value of our software solutions. Given Leonardo247’s subscription-based business model, the VP of Customer Success is essential to our long-term growth and customer retention.

Responsibilities

• Build and scale a comprehensive customer strategy that focuses on high value realization, retention, and growth. You’ll report and optimize KPIs: TTV, Customer Health, GRR, & NRR.
• Coach and develop ICs and Managers to ensure high performance and retention.
• Manage,...

SchooLinks is a series A venture-backed startup that's solving mission-critical problems in college and career readiness. With a fresh take from technology stack to product design, SchooLinks has become the household name for college and career readiness in many states, serving millions of students and families.     

With customers in more than 35 states, 10+ states experiencing 2x growth, and 30-50% market share in key states, SchooLinks has been consistently named Inc. 5000 Fastest Growing Private Companies in America. Our largest logos include Chicago Public Schools, Dallas ISD, Newark, Houston…  Districts typically adopt SchooLinks at a district level (from 6th through 12th grade) on 3-5-year contracts. Our current gross retention is 97%. SchooLinks implementation can range from 2 weeks to 10 months+ depending on data complexity, district size, and amount of products purchased. Once implemented, SchooLinks is the mission control for some of...