Tier 2 Technical Support Engineer
ActivTrak
Austin, texas
ActivTrak, a leader in the SaaS industry, offers unparalleled workplace analytics and productivity management solutions. Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.
We are seeking a Tier 2 Technical Support Engineer (TSE) to strengthen our customer support capabilities. The Tier 2 team is the core of our support ecosystem, acting as a bridge between Tier 1 and Tier 3 teams. This position involves handling a variety of technical queries, troubleshooting issues, and providing detailed product guidance to ensure effective deployment and utilization of ActivTrak by our customers.
Key Responsibilities:
- Provide timely, efficient, and empathetic customer support through...