Technical Support Engineer in Texas

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

Who is Document Crunch?

We are a a cutting edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and providing teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter experise - usually only gained through outside consutlng – for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those critical issues matter, so the teams can make better business decisions without traditional overhead. We know that in...

We’re looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams to ensure the highest quality and production standards for Wallbox products. You’ll play a key role in managing product incidents and deployments at our new factory. Are you ready to change the world with us?

You will

• Manage incidents on the factory assembly line, solving or escalating as quickly as possible.
• Provide full engineering support to the site Production team to meet operational targets.
• Diagnose root causes of incidents.
• Carry out planned, reactive, and predictive maintenance to ensure continuous functionality of machinery
• Verify aspects of new product releases prior to being deployed on the assembly line.
• Deliver...

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work...

ActivTrak, a leader in the SaaS industry, offers unparalleled workplace analytics and productivity management solutions. Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.

We are seeking a Tier 2 Technical Support Engineer (TSE) to strengthen our customer support capabilities. The Tier 2 team is the core of our support ecosystem, acting as a bridge between Tier 1 and Tier 3 teams. This position involves handling a variety of technical queries, troubleshooting issues, and providing detailed product guidance to ensure effective deployment and utilization of ActivTrak by our customers.

Key Responsibilities:

• Provide timely, efficient, and empathetic customer support through...

Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players.

To accelerate our growth, we are seeking a talented Sr. Technical Support Engineer with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career.

We are seeking a highly skilled and motivated Sr. Technical Support Engineer with advanced technical proficiency to join our dynamic cybersecurity support team. As a Technical Support Engineer, you will be a critical link between our...

We’re looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams to ensure the highest quality and production standards for Wallbox products. You’ll play a key role in managing product incidents and deployments at our new factory. Are you ready to change the world with us?

You will

• Manage incidents on the factory assembly line, solving or escalating as quickly as possible.
• Provide full engineering support to the site Production team to meet operational targets.
• Diagnose root causes of incidents.
• Carry out planned, reactive, and predictive maintenance to ensure continuous functionality of machinery
• Verify aspects of new product releases prior to being deployed on the assembly line.
• Deliver...

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in...

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and...