Full-time
Technical Customer Support Representative
OTK Media
Austin, texas
Our Company:
Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.
Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT
Job Duties:
- Identify, investigate, and resolve customer questions or problems with computer software and hardware
- Provide email, chat, and telephone support to end-users experiencing technical difficulties
- Apply knowledge of computer software, hardware, and procedures to solve problems
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or...