Support Operations Associate
Returnmates
Dallas, texas
Sway is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer-centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support, and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
The Role:
We are looking for an organized, well-spoken Support Operations Associate to join our team! At Sway, we are obsessed with delivering a magical customer experience for our Drivers and Customers. The ideal candidate is someone who can provide timely resolutions and help build processes to enable more efficient, high-quality responses. This role will...