Support Manager in Texas

BASIC FUNCTION

Lead a team of support analysts that provide technical support to the contract agent community from onboarding through completion of their contract with Working Solutions. Design and implement technical support best practices to enhance and simplify the contractor’s experience, while contributing to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Lead the Technical Onboarding and Support teams responsible for the initial configuration of remote contract agent’s computers and on-going support of technology used to support Working Solutions’ clients.
• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.  Advise on technology and security issues during prospect and client meetings.
• Work closely with Program Managers to determine agent systems challenges, and with IT Team to ensure that network...

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be an Support Manager

Centage is looking for a manager to lead for our Support Team. You will be part of a culture where teamwork, collaboration, and learning are top priorities alongside winning. Centage believes in career advancement and has a track record of promoting top performers from within....

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

Are you experienced in AT&T sales or customer support and have a passion for learning and a knack for mentoring? DSI, a growing Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a motivated individual to fill our Call Center Training Manager position for AT&T Wireless and Fiber sales/service support. This position is responsible for all aspects of Level 1 - frontline call center agent training.

*THIS IS AN IN-OFFICE POSITION THAT WILL REPORT TO OUR RICHARDSON, TEXAS OFFICE. *

Essential Functions

• Identify training needs through observation, KPI reporting, and through consultation with project stakeholders
• Develop and articulate curriculum and produce instructional design and course outlines prior to content development
• Produce and supervise course content production and delivery
• Deliver and...

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a highly motivated and experienced Warehouse Operations Support Manager to join our team. The successful candidate will be responsible for monitoring and reporting on the company's inventory across our logistics centers, with a focus on...

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind. Read more about THA here: http://texashealthaction.org.

As THA expands its impact, we seek a highly skilled and experienced healthcare data, reporting, and decision support manager responsible for leading the organization's data analytics and reporting efforts to support data-driven decision-making across all departments. Reporting to the Chief Financial & Administrative Officer, this role will work closely with leadership, clinical and program teams, administrative areas, and external stakeholders to understand their data needs, develop robust analytics and reporting solutions, prepare meaningful analyses detailing agency impact, and lead...

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind. Read more about THA here: http://texashealthaction.org.

As THA expands its impact, we seek a highly skilled and experienced healthcare data, reporting, and decision support manager responsible for leading the organization's data analytics and reporting efforts to support data-driven decision-making across all departments. Reporting to the Chief Financial & Administrative Officer, this role will work closely with leadership, clinical and program teams, administrative areas, and external stakeholders to understand their data needs, develop robust analytics and reporting solutions, prepare meaningful analyses detailing agency impact, and lead...

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind. Read more about THA here: http://texashealthaction.org.

As THA expands its impact, we seek a highly skilled and experienced healthcare data, reporting, and decision support manager responsible for leading the organization's data analytics and reporting efforts to support data-driven decision-making across all departments. Reporting to the Chief Financial & Administrative Officer, this role will work closely with leadership, clinical and program teams, administrative areas, and external stakeholders to understand their data needs, develop robust analytics and reporting solutions, prepare meaningful analyses detailing agency impact, and lead...

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind. Read more about THA here: http://texashealthaction.org.

As THA expands its impact, we seek a highly skilled and experienced healthcare data, reporting, and decision support manager responsible for leading the organization's data analytics and reporting efforts to support data-driven decision-making across all departments. Reporting to the Chief Financial & Administrative Officer, this role will work closely with leadership, clinical and program teams, administrative areas, and external stakeholders to understand their data needs, develop robust analytics and reporting solutions, prepare meaningful analyses detailing agency impact, and lead...

As the Manager, Customer Support, you will oversee and lead a team of customer support representatives, providing guidance and support to ensure exceptional customer service. Additionally, you will collaborate with cross-functional teams to address customer concerns, identify and implement process improvements, and drive customer success initiatives.

What You'll Do:

• Lead all aspects of the global Support org and deliver on key performance indicators (CSAT, response time and resolution time) 
• Hire, train and coach a team of customer support specialists to deliver exceptional customer support experiences 
• Build from the lens of delivering empathetic, effective & valuable customer experiences to each user 
• Drive strategic initiatives within the Support team and cross-functionally to improve our ability to provide unparalleled customer service 
• Work with our product team to...

Ignite student success with unrivaled operational brilliance

Organization meets opportunity in the role of Instructional Support Manager at MasteryPrep. If you find joy in bringing order to chaos, excel in the realm of spreadsheets and data analysis, and can lead a high-performing team, then you're the organizational conductor we're searching for. In this role, your passion for precision will not only keep the educational trains running on time but will also make a profound impact on students' lives.

The Instruction Support department is responsible for ensuring our team of Instructor contractors have the resources, logistics and support they need to deliver our products and services to students. This includes scheduling, travel booking, resource and material sharing, and payroll-related tasks. Managing capacity and event requests, working closely with Sales, Product, and Program Support, and providing other forecasting and reporting is also an...