Lead, Onboarding Manager
Tapcheck Inc.
Remote, texas
The Team Lead, Onboarding, will play a dual role combining hands-on client onboarding with team leadership responsibilities. Expertise in customer success, account management, and onboarding of large and enterprise business accounts will help the company meet its goals of a seamless onboarding experience for its high-touch clients.
By managing your own small book of business, you will be better able to guide your team of Onboarding Managers toward meeting their OKR’s and KPI’s. This role not only demands client-obsessed onboarding expertise but also thought leadership in innovating and documenting effective onboarding processes, as well as the ability to coach and mentor others within the Onboarding team to grow and develop their skills. The ideal candidate is analytical and able to uncover gaps and bottlenecks that may put the team at risk of not meeting company goals, while also using that data to create efficiencies in the onboarding process.