Lead, Account Manager in Texas

The Lead Account Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 account managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support.  

The Lead Account Manager in this role will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. You will also have the opportunity to advocate for your customers and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the...

Our software firm www.vndx.com (VND) is looking for an experienced account manager to work on an hourly contract to hire position. VND handles web and app development, desktop software programming, IT support and web/server hosting in the San Antonio, Texas area since 2002.

If the list below aligns with your personality and knowledge, then apply now!

• You have proven experience managing digital projects (with focus on web and/or app development).
• You understand technology and can easily interact with designers, developers, copywriters, SEO team members, marketers and hosting technical staff.
• You understand the process of web and app development and have dealt with processes such as discovery/strategy, design, development, marketing and the like.
• You can present (status reports/demos) in front or large audiences with slides at corporate settings. You are articulate and people don’t scare you.
• You have an eye for creative design:...