Front Desk Receptionist in Texas

Responsibilities:

• Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
• Ensure professionalism while maintaining excellent customer service.
• Provides routine information.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA.
• Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
• Assist in the resolution of complaints.
• Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
• Performs other clerical duties as needed, such as filing, faxing, and photocopying.
• Maintains work area, and lobby in neat, and orderly manner.
• Attends required...