Field Support Engineer
McLane Intelligent Solutions
Fort Worth, texas
At McLane Intelligent Solutions, we are searching for a dynamic Field Support Engineer to join our team. This role is perfect for someone who is passionate about technology and driven to provide exceptional service to our valued clients. As a Field Support Engineer, you will troubleshoot and resolve technical issues, assist with installations, and ensure optimal performance of systems for our customers.
Key Responsibilities:
- Troubleshoot and resolve hardware and software issues for clients on-site.
- Assist clients with installations and configurations of IT equipment.
- Respond to service requests in a timely manner, ensuring minimal disruption to clients' operations.
- Provide training and support to staff on software and hardware usage.
- Maintain documentation of service requests and resolutions.
- Collaborate with the technical support team to escalate complex issues as needed.
- Develop and maintain...