Director of Amazon in Texas

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

• Ensure ClickUp profiles are consistently updated correctly.
• Oversee a seamless onboarding process for new clients.
• Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
• Ensure team members complete training videos as they are released.
• Responsible for executing Amazon audits.
• Manage the operation of the Amazon support desk.
• Ensure Amazon teams monitor and understand their churn metrics monthly.
• Establish clear and effective communication between account managers and clients.

KPIs

• 90% of Amazon clients meet 100% of their ad spend budget.
• Maintain a...

The Director of Amazon will deliver acquisition, reactivation, and retention strategies to drive profitable growth on Amazon. This role will develop, execute, and optimize comprehensive marketing strategies that deliver revenue growth, enhance brand visibility, and increase customer engagement strategy, with a focus on growing our subscriber base to drive engagement, retention, and lifetime value.

KEY RESPONSIBILITIES:

• Amazon Strategic Growth: Develop strategies to attract and acquire new customers on Amazon. Improve Amazon’s retention strategy and approach to CRM, including defining KPIs, customer segmentation, and the customer journey.
• Budget Management: Manage budget and advertising spend, and find new ways to attract/retain customers, while driving revenue.
• Consumer Engagement: Design and implement customer retention strategies to increase loyalty, improve customer retention rate & reduce churn.
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