Customer Success Manager (SMB) in Texas

We’re looking for a Customer Success Manager (CSM) to manage and grow our Scaled SMB customer base. As a CSM, you will be responsible for building strong relationships with our customers and driving successful outcomes at scale. You will work to ensure customer satisfaction, retention, and expansion, utilizing digital Customer Success (CS) methodologies to efficiently manage a large portfolio of accounts.

This is a great opportunity for someone who thrives in fast-paced environments and has experience managing large books of business using scalable and digital-first strategies.

Responsibilities:

• Manage and scale a large portfolio of SMB customers to ensure their success with ActivTrak products and services.
• Leverage digital customer success methodologies to deliver proactive and automated support, including customer onboarding, product adoption, and usage optimization.
• Be the main point of contact for...